If you prepaid for a Suiball device and are still waiting on hardware or a refund, the record to use is Foresight News’s report of 11 November 2026 (10:13, UTC+8). It is a closure and refund notice, not a shipping update.
Foresight News reported that Suiball, a hardware-wallet project in the Sui ecosystem, said it would shut down and refund every pre-order user. The team said development was finished, manufacturing had begun, and the original plan was to ship to the first group of users. It also said that several hardware-wallet attacks had recently occurred in the industry, and that the Sui Foundation considered the risk of supporting this kind of project too high.
The notice describes refunds in USDC, split by how the order was placed:
- On-chain pre-orders, about 80% of orders: the refund is to be airdropped directly to the wallet holding the soulbound pre-order NFT.
- Credit-card pre-orders: those users are to receive an email and must provide a Sui wallet address. After those addresses are collected, the team said it would run a second refund airdrop.
Suiball also said it would permanently delete personal information pre-order users had supplied, including names, email addresses, shipping addresses, and phone numbers.
The check the notice itself supports is to match your order to one of those two paths. On-chain buyers are tied to the soulbound pre-order NFT already in a wallet. Card buyers are asked to supply a Sui wallet address by email for the later airdrop. The report does not describe a delivered device, and it does not claim that any custody setup removes risk.
That is the trade-off in the report: a dedicated hardware signer was in development and had entered manufacturing, but the project is not shipping. The stated reason is the Sui Foundation’s view that supporting such a project had become too risky after industry hardware-wallet attacks. What the report states is the shutdown, the USDC refund plan, the roughly 80% on-chain share, the two refund methods, and deletion of the personal details listed above. It does not give a refund total, a number of attacks, or the names of those incidents.
Original report: Foresight News, 11 November 2026, 10:13 (UTC+8)
