If you preordered a Suiball hardware wallet, the key question is how your refund will reach you. As reported by ChainCatcher on November 11, 2026, Suiball said it would shut down and refund all preorder customers.
Suiball said its hardware was developed and had entered production, with shipments to early supporters originally planned. It attributed the closure to the Sui Foundation’s view that continuing to support the project carried too much risk following several recent hardware-wallet security incidents. That explanation is Suiball’s account, not an independently established finding about the incidents.
Suiball said approximately 80% of on-chain preorder orders would receive automatic USDC refunds within the following week. Those refunds would go to wallets holding the preorder NFTs. Customers who preordered by credit card would need to provide a Sui wallet address through the project’s official email to receive a USDC refund. Suiball said it would permanently delete personal information provided by users after refunds were completed, then formally close.